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Conditions of Use

Terms and Conditions of Sale:

These are the Terms and Conditions (Terms) upon which Toolsonline Ltd (The Company) will trade with the Customer. These Terms tell you the rights and obligations you have. Please read these carefully. You may have other rights by law and these Terms do not affect these.

This does not affect your statutory rights as a consumer.

Toolsonline Ltd Contact Details:

We are Toolsonline Ltd, a Company registered in England and Wales under company number 03612273. V.A.T reg number 723592725. Our office is located at: 4 Redward Road, Rownhams, Southampton, SO16 8JE. Our contact telephone number is 01794 521355.

If you have any complaints about our service or any goods you purchase from us please contact us or write to the address above.

Unless specifically agreed in writing these Terms are incorporated into all contracts for the supply of goods and any other conditions or Terms (except statutory conditions or Terms) are hereby excluded to the fullest extent permitted by law. No rights whatsoever in respect of these Terms shall attach to any third party within the meaning of the Contracts (Rights of Third Parties) Act 1999 or of any statutory modification of that Act.

The Company makes every reasonable effort to ensure that the information contained in any advertising material (including on its website) for which it is responsible is correct as at the time of going to press. Such material is intended, however, only as a guide, and does not necessarily represent the goods on offer. In particular, neither the Company nor its suppliers nor its agents can be held legally liable under the Trade Descriptions Act 1968 or under any other legislation for any inaccuracies of definition, colour, description, illustration (whether photographic or otherwise) or pricing and the Company's policy of continuous improvement determines its right to change specifications and/or prices without notice.

Whilst the Company will deliver the goods ordered by the Customer as soon as reasonably practicable, any date for delivery quoted by the Company is for the guidance of the Customer only and does not form part of these Terms. Neither date nor time for delivery shall be of the essence of the Terms. The Company shall not be liable to the Customer in respect of any damage or consequential loss of any nature (whether for loss of profit or otherwise), costs, expenses or other consequential detriment suffered by the Customer in respect of any delay in delivery.


We will acknowledge all questions or queries within a maximum period of 48 hours Monday - Friday.

We aim to deliver goods to you within the time indicated, but we cannot give an exact delivery date. We also may deliver the goods in several consignments and will if asked to do so by you. We may make a charge for any extra delivery costs for this service. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.

Delivery charges shown are for UK mainland only. There will be a surcharge for all non mainland orders and orders shipped to the very northern most parts of Scotland and inside londons congestion charge zones. Please contact us for rates before ordering.

In the unlikely event of experiencing any issues please use the enquiry form: Enquiry Form Link

Damaged or defective goods:

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at your cost. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair, replace or make good the goods or refund the price paid by you.

Business Customers:

If you are a business or if the goods are used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (whether direct or indirect) business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For our performance time is not of the essence. Returns are subject to a 15% handling fee.

Other information you need to be aware of:

A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future.

If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. The money will be returned within 30 days of such cancellation.

This is important. Please read carefully.

You have the right to cancel this contract for no reason at all and without penalty. However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition shipping will not be refunded and where shipping is free on an original delivery, a charge will be made, because shipping is included in the original price.

If you wish to cancel this contract, please write and return all goods to Toolsonline Ltd (see contact details above). To cancel this contract you must give us notice and return the goods within 7 working days starting on the day after the day you receive the goods from us. Alternatively you can contact us via the website.

We will on occasion send you a promotional email. If you don't wish to receive an further offers please just follow the unsubscribe instructions on the email.

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